Shipping & Returns
Effective September 20, 2019
All orders are processed to ship Monday through Friday. They are shipped via USPS or UPS. Once you receive your tracking information, it can take 24 - 48 business hours for the tracking to update.
We strive to uphold the highest levels of quality customer service.
It is our ultimate goal at CBD FIT to create life-long customers and we will do everything in our power to ensure that your experience with us is one that makes you want to shop with us again and again.
Our standard processing time is 3 - 5 business days for all items that are in stock. Processing times are not calculated into the estimated delivery times.
Depending on the amount of orders that we receive over the weekend will also possibly delay your processing time. Orders are not processed on weekends or U.S. Holidays.
Extra time may be required for larger orders, orders requiring additional customer information, or out of stock items.
UPS shipping takes anywhere between 5 - 7 days to receive.
All priority shipping has an expected delivery time of 1, 2, or 3 business days and is based on the origin, destination, and drop-off time. The expected delivery date does not come with a money-back guarantee.
SHIPPING ESTIMATEd GUIDELINES
All returns and exchanges are accepted within 30 days of receiving the item. If you are missing an item or the item that you receive is damaged, then please contact us and we will send out a replacement free of any shipping costs to you. We will ask for a picture of the missing item or damaged item, to have for documentation purposes.
You must notify us within 3 days of receipt of shipment. If a refund is deemed necessary, then we will manually refund your transaction for the appropriate amount for the returned items.
Refunds will only be issued after the items have been returned to us. Please always contact us first because most issues can be resolved very easily.
All Items are shipped safely and in a manner that ensures safe arrival. If for any reason this is not the case, then please email us and we will work with you.
Each case is handled individually. If a product is missing from your order, then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you.
All orders are documented and are photographed prior to shipping to avoid any fraudulent claims.